Privacy & Confidentiality Policy

Effective Date: July 13, 2026At Take Root Counselling Therapy, your privacy is important. This Privacy Policy explains how information is collected, used, stored, and protected when you visit this website or contact the practice.Information We CollectDepending on how you interact with this website, we may collect:* Your name
* Email address
* Phone number
* Information you provide through contact or booking forms
* Website usage information such as browser type, pages visited, and IP address through website analytics and cookiesHow Your Information Is UsedInformation is used only for purposes such as:* Responding to inquiries
* Scheduling appointments
* Providing counselling services
* Improving the website
* Meeting legal, regulatory, and professional obligationsPersonal information is never sold or rented to third parties.Booking and Client RecordsIf you become a client, additional personal information is collected for the provision of counselling services.Clinical records are maintained separately from this website in secure practice management systems and are governed by applicable privacy legislation and professional standards.Email CommunicationEmail is convenient but cannot be guaranteed to be completely secure.By communicating via email, you acknowledge that there is a small risk that messages could be intercepted or accessed by unauthorized parties.Please avoid sending highly sensitive or urgent information by email.

Cookies and AnalyticsThis website may use cookies or analytics tools to better understand how visitors use the website.These tools may collect anonymous information including:* Device type
* Browser
* Pages visited
* Time spent on pages
* General geographic regionYou may disable cookies through your browser settings.Third-Party ServicesThis website may link to or use services provided by third parties, including:* Online booking software
* Secure client portal
* Payment processing
* Email services
* Website hostingEach third-party provider maintains its own privacy practices.ConfidentialityInformation shared during counselling is confidential except where disclosure is required or permitted by law, including situations involving:* Risk of serious harm to yourself or another person
* Suspected abuse or neglect where reporting is legally required
* Court orders or other legal requirements
* Professional consultation or supervision conducted in accordance with ethical obligationsThese limits to confidentiality are discussed during informed consent before counselling begins.Data SecurityReasonable administrative, technical, and physical safeguards are used to protect personal information from unauthorized access, loss, misuse, or disclosure.No method of electronic communication or internet transmission can be guaranteed to be completely secure.Your RightsSubject to applicable law, you may request to:* Access your personal information
* Correct inaccurate information
* Withdraw consent where appropriate
* Ask questions about how your information is handledContactQuestions about this Privacy Policy may be directed to Take Root Counselling Therapy by email at [email protected]